Every member of our team is dedicated to ensuring your horse, pony or donkey receive the very best care during their stay.
On arrival at the clinic, you will check in with our receptionist, where your passport will be checked and the relevant paperwork and consent forms completed. Our nursing team, which includes a number of qualified equine veterinary nurses, will be on hand to help unload and settle your horse into our stables.
At the start of your appointment your case vet will talk to you regarding your horse’s history, problems, and carry out a full examination. Any findings will be discussed and where necessary, further investigations may be recommended. Following these a diagnosis and possible treatment options will be thoroughly discussed and we aim to tailor this to you and your horses individual needs. We will ensure you have sufficient time and information to make informed decisions about the best treatment for your horse.
We appreciate leaving your horse in a clinic is a worrying time for anyone. If your horse does need to stay with us for a period of time, or overnight, our clinical and reception team will ensure they are well looked after and that you are kept up to date with how they are doing on a regular basis.
If, due to other commitments you are unable to be with your horse whilst at the clinic, we can arrange for you to drop them off early in the morning and pick up after hours and ensure you are kept up to date with progress during the day.